ALPHA+ HIGH CHAIR SUPPORT & FAQ
I need assistance to assemble the Hauck Alpha+ High Chair.
I have assembled my high chair and it is shaky.
If your high chair is shaky after being assembled, please unscrew all the screws and then re-tighten them again. It may be due to one side being tighter than the other, resulting in the chair being shaky.
I broke my wooden dowel pin(s). What should I do?
No worries at all! We have 3 options for you to choose from:
There are with some issues with the wood finishing, for example, there are black lines, difference in colour between the panels, little holes in the wood etc.
Wood, like all natural materials, has inherent disparities in color and grain pattern. Every part of the high chair will have its own unique variation that may include knots, black lines, color difference, tiger grain, color variation or shadows, and may have slight differences in finishing.
I have missing screw(s)/part(s).
Kindly refer to the image below for the items included in the packaging of your high chair:
The front bar (Panel G) is wider than the seat plate and I'm unable to fit it into the high chair.
The front bar (Panel G) is designed to be wider as it is supported by 2 dowels pins on each side. When you tighten the screws of left and right A-frame panels, they will secure the front bar (Panel G) tightly.
I am unable to screw the metal rod in fully.
The metal rod in the center is designed to be slightly shorter. This is such that overtime, if the wood becomes slightly softer, the rod will still be able tight enough to secure the seat plate and foot plate. Just ensure that the screws are fully tightened.
The screw(s) for the metal rod is/are still loose after screwing it/them into the sides.
The screws should not be loose after screwing it into the metal rod, it might be that the screws or the inner rim of the metal rod is defective.
There are cracks/chips/splinters on my panel(s). Is this a defect?
Cracked and chipped panels are considered a manufacturing defect. If you encounter cracks and chips in your panels, kindly contact us at firstname.lastname@example.org or +65-88228944 with the images of your panels and we will assist you accordingly.
How do I clean the high chair?
After each use, we recommend:
Brushing off loose crumbs
Wiping down the high chair to remove food particles (ensure the cloth is not too damp)
Sanitizing the tray/eating surface
How do I use the Alpha+ baby harness with the Alpha+ Tray?
You can use both the harness and tray concurrently. Please refer to page 10-11 of the instruction manual here.
How do I adjust the height of the seat and foot plate of my high chair?
To adjust the seat or foot plate, use an Allen key to loosen the screws on one side of the A-frame panel and you can start adjusting the plates.
The high chair exhibits some marks and scratches on the surface after using it for some time.
The high chair is not scratch-proof as it is made of wood. The surface is prone to scratches and marks with a hard or sharp object. This is considered a result of normal wear and tear of the product.