SHIPPING & DELIVERY
Hatchery Cribs currently ships to any street address in Singapore, excluding restricted areas e.g. Pulau Ubin. We ship our orders through a 3rd party delivery company.
All furniture - cribs, dressers and changers, nursing chairs and bookcases - comes with free delivery and assembly, unless otherwise stated. If you would like to add items to your current unshipped order, please contact us to receive a free delivery discount code.
Furniture items that do not include free delivery: Rattan bassinets.
All orders above $300 qualify for free delivery in Singapore. For orders under $300, delivery will be charged at $15 per order.
For items that are listed as 'in-stock', they will be delivered within 2 weeks. For all other items, there is a 2-3 months delivery lead time from the time you place an order with us as our products are shipped in from the United States.
For all furniture - cribs, dressers and changers, bookcases and kid-sized furniture - we will be contacting you to schedule the delivery and assembly of your item as soon as your product reaches our warehouse.
We will deliver your order into your home and place them in your room of choice.
Delivery fee for non-lift accessible floors: Do take note that there is an additional charge of $10-$20 per item per non-lift accessible floor which must be collected by our delivery team before the completion of the delivery. This fee will also be applicable to stairs within landed properties, HDB maisonettes and penthouses. This additional payment will be made directly to our 3rd party delivery company.
Re-deliveries: Any changes to your delivery date after we have confirmed a date and time with you have to be made known to us 24 hours before your delivery. If our delivery team is at your place and unable to proceed with the delivery, there will be surcharges for a re-delivery:
Assembly: Complimentary assembly service is available on the day of the delivery. If you choose not to have your furniture assembled on the day of the delivery, we will not be responsible for future furniture assembly. Save $30 off all cribs if you choose the self-installation option.
Self-Installation: Save $30 off all cribs if you choose the self-installation option. Self-installation option not available for dressers. For self-installation, our warranty does not cover damage due to improper installation by the customer, or damage due to improper handling of parts during installation.
Delivery will only proceed if the delivery team deems it suitable to go ahead in a non-hazardous manner. If the lifting process is deemed hazardous, (i.e. items prone to damage on narrow stairway, obstruction of passageway), and deemed unfeasible based on our assessment; we reserve the right to cancel the delivery.
In the event that you would like to self-collect your order from our warehouse, please write to us at email@example.com at least 1 working day in advance for us to prepare your order for you.
We currently do not deliver internationally. However if you are able to arrange for your own international delivery from Singapore, please feel free to place an order, and we will deliver your items to your shipper ☺️