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Hatchery Cribs Singapore

1092 Lower Delta Road #02-01/02 S(169203)

Contact Number: +65-88228944

© 2020 Hatchery Cribs Singapore

All Rights Reserved

SAFETY

All products sold by Hatchery Cribs have been stringently shortlisted, we only carry high-quality baby products from the United States and Europe.

All the brands that we carry have surpassed national safety standards to provide you with the highest quality products possible. All of our furniture meets voluntary ASTM standards in addition to CPSC regulations. They also have created our own rigorous quality control program to stay ahead of industry standards.

To read more about each brand's safety standards, please head here:

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WARRANTY

Furniture

 

Our warranty protects you against damage that is the result of a manufacturing defect and is non-transferrable from the original owner. Validity is from 1 year of the date of delivery of the item. For self-installation of cribs, our warranty does not cover damage due to improper installation by the customer, or damage due to improper handling of parts during installation.

Manufacturing defects refer to cracks, chips, and severe alignment issues, and does not cover minor dents and minor alignment issues that are part of the production of the furniture. All claims must be supported with images and a clear description of the issue, Hatchery Cribs reserves the right to decide which cases are valid claims. Valid claims will be eligible for an exchange or touch up of the defective piece at no cost.

This warranty does not cover or apply to:

  • Damage that is the result of improper storage, installation, negligent misuse, or products that have been altered by the owner in any way not intended by the manufacturer

  • Normal wear and tear or commercial use

  • Items bought as used or secondhand products, including items that served as floor models

  • Items that have been altered by an unauthorized 3rd party repair person

Mattresses, Changing Pads & Bedding

All mattresses, mattress covers, and contour changing pads have a 1 year limited warranty, subject to the limitations described in this warranty.

This warranty does not cover or apply to:

  • Normal wear and tear, normal everyday soiling, or commercial use

  • Stains caused by non-food related grease, inks, cosmetics, bleach, alcohol, dyes, solvents, corrosives

  • Intentional or accidental damage resulting from the misuse of the product—including, cutting into the material

  • Mattresses that do not have the manufacturer's original law tag

Strollers & Car Seats

Our warranty protects you against damage that is the result of a manufacturing defect and is non-transferrable from the original owner. Validity is from 1 year of the date of delivery of the item. 

This warranty does not cover or apply to:

  • Damage caused by improper maintenance or use of inadequate chemicals;

  • Colour change (discolouration) when the product has been exposed to direct sunlight against the instructions provided in the instruction manual;

  • Tear, wear, crack of fabric/plastic that is the fault of the Buyer;

  • Reduction in the quality of the product due to normal wear and tear and natural wear and tear of consumables;

  • Products which have not been used according to their intended use;