Question 1

Cribs and Mattresses

Accepted Answer

All cribs don't include mattresses, unless otherwise stated. Mattresses are to be purchased separately.

Question 2

Size of Mattresses

Accepted Answer

As our cribs are U.S. brands, they fit the standard U.S. crib mattress size (52 x 28"/132 x 70cm).   All interior crib dimensions and mattress sizes are regulated by the CPSC (Consumer Product Safety Commission), and manufacturers are required by law to adhere to these standards. With that being said, some mattresses will fit better than others. Much of the reason for this is the varying density between mattresses.   By law, a crib mattress is required to be at least 27.25" x 51.625" when measured from binding edge to binding edge. The interior of a crib can be between 27.375" and 28.625" wide, and 51.75" and 53" long, depending on the manufacturer and crib style. This can result in some space between the mattress and the inside of the crib.   Firm mattresses will generally provide the snuggest fits as they do not compress as easily. Although a mattress may be slightly smaller than another, if it is denser it will likely fill the space better.   To determine if your mattress is a good fit, it is recommended that there should be no more than two fingers width, one inch, between the edge of the mattress and the crib side.

Question 3

3-in-1 Cribs

Accepted Answer

Our 3-in-1 convertible cribs convert to a toddler bed and daybed. Not all cribs come with the toddler-bed conversion kit. If it is included, it will be explicitly stated in the description.

Question 4

Furniture Warranty

Accepted Answer

Please refer to our warranty policy here https://www.hatchery.com.sg/warranty.

Question 5

I need assistance to assemble the Hauck Alpha+ High Chair.

Accepted Answer

Instruction Manuals High Chair Tray Bouncer   We recommend referring to this video on how to assemble the high chair.   We recommend two people to fix the high chair, one to hold the pieces upright, and the other to fix it. Do not stand the chair on its feet before it is fixed. Doing so may cause the panel to topple and damage the pieces.   If you require assembling service, the fee is $30. Please contact us at hello@hatchery.com.sg or +65-88228944.

Question 6

I have missing screw(s)/part(s).

Accepted Answer

Kindly refer to the image below for the items included in the packaging of your high chair:      You can also refer to the page 6 of the instruction manual. If you you did not receive any of the parts above, please contact us at hello@hatchery.com.sg or +65-88228944.

Question 7

I have assembled my high chair and it is shaky.

Accepted Answer

If your high chair is shaky after being assembled, please unscrew all the screws and then re-tighten them again. It may be due to one side being tighter than the other, resulting in the chair being shaky.   Another possibility may be due to uneven flooring. If this is the case, we recommend using chair felt pads to be stuck at the bottom of the affected leg(s) to make it less shaky.

Question 8

I broke my wooden dowel pin(s). What should I do?

Accepted Answer

No worries at all! We have 3 options for you to choose from:   1) We can send you similar dowel pins at $2/pin, with your preferred delivery option ($3 normal mail/ $5 courier). Please contact us at hello@hatchery.com.sg or +65-88228944.   2) We can arrange for our delivery team to help assemble your chair, at an installation fee of $30 per chair. Please contact us at hello@hatchery.com.sg or +65-88228944.   3) Alternatively, if you would like to purchase wooden dowel/dowel pins online, the width of the dowels required for the chair is 8mm.

Question 9

There are cracks/chips/splinters on my panel(s). Is this a defect?

Accepted Answer

We're sorry to hear that! For all manufacturing defects or missing parts, please head to our warranty & support page for more details. https://www.hatchery.com.sg/warranty

Question 10

There are with some issues with the wood finishing, for example, there are black lines, difference in colour between the panels, little holes in the wood etc.

Accepted Answer

We're sorry to hear that! Please head to our warranty & support page for more details. https://www.hatchery.com.sg/warranty

Question 11

The front bar (Panel G) is wider than the seat plate and I'm unable to fit it into the high chair.

Accepted Answer

The front bar (Panel G) is designed to be wider as it is supported by 2 dowels pins on each side. When you tighten the screws of left and right A-frame panels, they will secure the front bar (Panel G) tightly.

Question 12

I am unable to screw the metal rod in fully.

Accepted Answer

The metal rod in the center is designed to be slightly shorter. This is such that overtime, if the wood becomes slightly softer, the rod will still be able tight enough to secure the seat plate and foot plate. Just ensure that the screws are fully tightened.

Question 13

The screw(s) for the metal rod is/are still loose after screwing it/them into the sides.

Accepted Answer

The screws should not be loose after screwing it into the metal rod, it might be that the screws or the inner rim of the metal rod is defective.   Kindly contact us at hello@hatchery.com.sg or +65-88228944 with a video of the issue and we will assist you accordingly.

Question 14

How do I clean the high chair?

Accepted Answer

After each use, we recommend: Brushing off loose crumbs Wiping down the high chair to remove food particles (ensure the cloth is not too damp) Sanitizing the tray/eating surface   Please avoid soaking or using the bleach as it will cause discoloration and weakening the wood structure.

Question 15

How do I use the Alpha+ baby harness with the Alpha+ Tray?

Accepted Answer

You can use both the harness and tray concurrently. Please refer to page 10-11 of the instruction manual here.

Question 16

How do I adjust the height of the seat and foot plate of my high chair?

Accepted Answer

To adjust the seat or foot plate, use an Allen key to loosen the screws on one side of the A-frame panel and you can start adjusting the plates.   You can also refer to the page 24-25 of the instruction manual.

Question 17

The high chair exhibits some marks and scratches on the surface after using it for some time.

Accepted Answer

The high chair is not scratch-proof as it is made of wood. The surface is prone to scratches and marks with a hard or sharp object. This is considered a result of normal wear and tear of the product.

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