FAQ

Shipping & Ordering
Features & Specifications

Cribs & Mattresses


All cribs don't include mattresses, unless otherwise stated. Mattresses are to be purchased separately.




Size of Mattresses


As our cribs are U.S. brands, they fit the standard U.S. crib mattress size (52 x 28"/132 x 70cm). All interior crib dimensions and mattress sizes are regulated by the CPSC (Consumer Product Safety Commission), and manufacturers are required by law to adhere to these standards. With that being said, some mattresses will fit better than others. Much of the reason for this is the varying density between mattresses. By law, a crib mattress is required to be at least 27.25" x 51.625" when measured from binding edge to binding edge. The interior of a crib can be between 27.375" and 28.625" wide, and 51.75" and 53" long, depending on the manufacturer and crib style. This can result in some space between the mattress and the inside of the crib. Firm mattresses will generally provide the snuggest fits as they do not compress as easily. Although a mattress may be slightly smaller than another, if it is denser it will likely fill the space better. To determine if your mattress is a good fit, it is recommended that there should be no more than two fingers width, one inch, between the edge of the mattress and the crib side.




3-in-1 Cribs


Our 3-in-1 convertible cribs convert to a toddler bed and daybed. Not all cribs come with the toddler-bed conversion kit. If it is included, it will be explicitly stated in the description.





Warranty

Furniture Warranty


All furniture products will be replaced or repaired at our option, at no cost to you, for 1 year from the date of delivery from Hatchery Singapore. Our warranty protects you against damage that is the result of a manufacturing defect and is non-transferrable from the original owner. Manufacturing defects refer to cracks, chips, and severe alignment issues, and does not cover minor dents and minor alignment issues that are the part of the production of the furniture. Warranty does not include wear and tear, or improper usage of the item. This warranty does not cover or apply to: Damage that is the result of improper storage, installation, negligent misuse, or products that have been altered by the owner in any way not intended by the manufacturer Normal wear and tear or commercial use Items bought as used or secondhand products, including items that served as floor models Items that have been altered by an unauthorized 3rd party repair person




Mattresses Warranty


Pure by Babyletto mattresses: 10 year warranty for cores, and 1 year warranty for covers. DaVinci mattresses: All contour and changer pads have a 1 year limited warranty and mattresses have either a two, ten, or twenty-five year warranty, as specified by item, from date of purchase, subject to the limitations described in this warranty. This warranty does not cover or apply to: Normal wear and tear, normal everyday soiling, or commercial use Stains caused by non-food related grease, inks, cosmetics, bleach, alcohol, dyes, solvents, corrosives Intentional or accidental damage resulting from the misuse of the product—including, cutting into the material Mattresses that do not have the manufacturer's original law tag




Bedding Warranty


Our standard warranty is valid for 1 year from the date of delivery. Our warranty protects against damage that is the result of a manufacturing defect, and is non-transferable from the original owner.




Stroller, Car Seat, Travel Cot, High Chair, Car Seat Warranty


Warranty is applicable for 1 year from the date of delivery. The warranty covers damage due to manufacturing defects, and does not cover or apply to: Wear and tear, normal everyday soiling, or commercial use.




Breast Pump & Accessories Warranty


Elvie Pump is backed by a limited manufacturer’s warranty against any defects in materials and/or workmanship: the Hub for two (2) years and the washable components for 90 days from the date of original purchase. Defects discovered within the warranty period should be report to Chiaro Technology Limited, “Chiaro”. Chiaro reserves the right to a period of investigation to establish the cause of the defect and may exercise its discretion in determining whether or not to replace free of charge. This warranty does not cover cosmetic deterioration or damage caused by general wear and tear, physical or natural destruction, accident, misuse, neglect or other external causes. Any attempt to take the Hub apart will invalidate this warranty. The warranty does not cover purchases from non-authorized resellers. Any warranty claims must be supported with reasonable evidence, including proof of date of purchase, alongside these warranty conditions. Chiaro must be notified of any defects. We will then provide you with a Return Merchandise Authorization number, which must be displayed on the outside packaging. In the event that Chiaro decides to provide a replacement, any replacement will not extend the life of this warranty. This is a single-user product. Use by more than one person may present a health risk and voids the warranty. Please keep your proof of purchase in the event that you need to contact customer care. Contact Elvie Customer Care team at questions@elvie.com





For all other queries that are product-specific, like usage and care instructions, furniture material and construction, safety certifications, please head to each of the brand's website for more information. For all other questions, feel reach to reach out to us at hello@hatchery.com.sg.

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